Terms & Conditions

Included in the Rental Price



  1. Collision Damage Waiver (CDW)

    • If the car’s bodywork gets damaged, the most you’ll pay towards repairs covered by the Collision Damage Waiver is the damage excess. This cover is only valid if you stick to the terms of the rental agreement. It doesn’t cover other parts of the car (e.g. glass, wheels, interior, roof or undercarriage), or charges (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or personal belongings).



  2. Comprehensive Insurance

    • This covers the driver’s liability for injuries and property damage which are covered by the policy. It does not cover injuries to the driver or damage to the rental car. This cover is only valid if you stick to the terms of the rental agreement.



  3. Mileage / Kilometres

    • Your rental includes unlimited free kilometres. Changing the length of your rental can affect how many kilometres you can drive for free. It can also affect how much you will pay for each additional kilometre.




Not Included in the Rental Price



  1. Local Charges

    • This section shows charges that you’ll pay at the counter because of where you're picking your car up, who's driving, and where you go during your rental.
      This section doesn’t show other over-the-counter costs, such as charges for fuel, child seats or additional services. You’ll find details of other charges in other sections of these terms and conditions. You are responsible for any charges and fines, including tolls, congestion charges, speeding tickets and parking or traffic fines.



  2. After your rental

    • If you’ve incurred any charges, such as speeding fines, the car hire company will try to contact you and charge the fine on the credit card provided which will be provided to the rental car company. Please read the terms and conditions carefully before signing the contract of car hire company as all credit card details are provided to them for taking pre authorization on your credit card. Please note: to help you compare different deals, we’ve standardized the names of these charges. The names that your car hire company uses might be slightly different.



  3. Other Fees

    • If any of the following apply, the counter staff will charge you extra when you pick your car up – or when you drop it off.



  4. Valeting Fee

    • The car hire company will charge you if the car needs more than a reasonable amount of cleaning after your rental. Unfortunately, the car hire company won't tell us how much this charge is. The counter staff will confirm whether this charge applies to you.




What you need at pick-up



  1. Acceptable forms of payment

    • You are required to have a Credit Card for this booking.
      The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter. Cash and Debit cards are not accepted.



  2. Accepted Credit Cards

    • MasterCard
      Visa



  3. Please Note:

    • This company will not accept prepaid, recharge or virtual credit cards – or any card on which the relevant characters are not raised (‘embossed’).
      Visa Dankort cards are not accepted. Not all car hire companies accept Chinese UnionPay credit cards. Please check the UnionPay website for details.



  4. Licence Requirements

    • When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name. All drivers must have held their driving licence for at least 1 years. Driving licences issued by the People's Republic of China must be accompanied by a Notarised Translation, instead of an International Driving Permit. UAE Nationals and UAE Resident Visa Holders must provide a current valid UAE Licence. GCC Nationals, which includes the countries of Bahrain, Kuwait, Oman, Saudi Arabia and UAE, must provide their valid GCC Driving Licence. For Korean, Japanese, Turkish and Greek nationals an approved translation of their Driving Licence is required.
      Customers from the following countries can drive in the United Arab Emirates without an International Driving Permit (IDP): Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Great Britain, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Romania, South Africa, Spain, Sweden, Switzerland and United States of America. All other customers must present a valid International Driving Permit together with their national driver's licence at the time of the rental.



  5. DVLA Clauses & Rules

    • When you go to pick your car up, the counter staff will need to see your driving licence. This car hire company will NOT need you to provide a DVLA licence ‘check code’, which many other companies now require.



  6. Forms of Identification

    • A Passport is required.



  7. Rental Voucher / eVoucher

    • When you pick your car up, the counter staff will need to see your Rentalcarsuae.com voucher/eVoucher, which you receive when your booking is confirmed. Your Rentalcarsuae.com voucher proves that the main driver has booked and paid for the car. At pick-up, the car hire company will require EITHER a printed copy of the customer's voucher OR an eVoucher. If this is not presented, the car hire company may not allow the car to be picked up, or may charge again for the rental.



  8. Age Requirements

    • Minimum age limit for this car is 21.



  9. Arrival Details

    • Flight Details – If you are arriving by plane, please tell us your flight number so we can pass it on to your rental company (ideally, at least 3 days before you pick your car up). You can tell us your flight number when you book your car.




Deposits, Excess and Cover



  1. Cover Information

    • Insurance Information:
      All rental cars must have Collision Damage Waiver (CDW) and Theft Protection (TP). Both policies will be either:

      • included in our package, or

      • purchasable from the car hire company, or

      • provided by the customer's credit card company.





  2. Deposit / Excess

    • The rental company will require a security deposit of AED 3,000.00 when you pick your car up. The deposit will be returned after the rental, as long as all conditions have been met.The car has a damage excess of AED 3,000.00 including tax.The car has a theft excess of AED 3,000.00 including tax.Due to fluctuating foreign exchange rates and other possible banking charges, the car hire company cannot be held responsible for any difference between the amount paid and the amount refunded.



  3. Rentalcarsuae.com Cover

    • If you purchase the Rentalcarsuae.com Full Protection waiver product before you pick the car up, we will waive your liability (and refund you) for:

      • charges for damage to the rental car’s exterior or mechanical components, including:

        • bodywork, roof, undercarriage

        • windscreen, windows, mirrors

        • wheels, tyres, hubcaps

        • engine, clutch, battery

        • locks



      • ‘immobilisation’ charges (for loss of revenue while the car is being repaired and cannot be rented out)

      • roadside assistance charges resulting from a breakdown or accident

      • charges directly related to locking yourself out of the rental car or losing its key(s)

      • the amount the car hire company charges as a result of claiming on the car’s Theft Protection policy

      • car hire company administration fees related to any of these points



    • Rentalcarsuae.com’s Full Protection waiver product will not waive liability in respect of:

      • repairs, roadside assistance or other services not approved by the car hire company

      • cleaning charges or damage to the car’s interior (unless caused by a collision)

      • damage to / loss of child seats, GPS devices or other ‘extra equipment’.



    • All drivers must abide by the terms of the rental agreement: our Full Protection waiver product will not refund any cost incurred under circumstances which violate those terms, such as dangerous, careless or negligent driving, refuelling errors, or driving under the influence of drugs or alcohol. If you purchase our Full Protection waiver product, the car hire company will still block your credit card with a deposit when you pick your car up, to cover potential damage to or loss of the rental car – but our Full Protection waiver product means that we have waived your liability to pay for the charges detailed here and we will refund the sum withheld from the deposit to cover these charges, subject to the terms described here.

    • If you buy Full Protection, you will receive the policy documentation by email.



  4. Optional Covers and Waivers available at counter

    • In the event of an accident, this insurance covers medical and legal costs for injuries which are covered by the policy, including death and loss of limb(s). This cover is only valid if you stick to the terms of the rental agreement. Super Collision Damage Waiver (SCDW) reduces the driver’s liability in the event that the rental car is damaged, limiting their legal obligation to pay for repairing or replacing the car, subject to the terms of the rental agreement. Rather than the full cost, the driver is generally only responsible for the first portion, known as their ‘excess’ – and in many cases, this excess is set at zero, meaning the driver’s liability is waived entirely. This protection applies to all authorised drivers of the rental car.



  5. Cover Agreements


    • When you pick your car up, the counter staff may offer to sell you additional products in relation to your excess or deposit. If you have bought Full Protection through us, you do not need to buy them. However, the rental company’s products might provide additional benefits: for example, an advanced level of service. If you decide you want these benefits, you may choose to buy their product(s) as well. Please make sure you read the terms and conditions of the cover you receive when signing the rental agreement at pick-up, to find out about the policy’s exclusions and limits. Policies normally exclude things such as windscreens, glass, wheels, tyres, undercarriage, interior, personal belongings, towing charges & off-road time – as well as any ‘extra equipment’ hired from the car hire company, such as child seats and GPS devices. Note that your cover will be invalidated by negligence, refuelling errors or breaking the terms of the rental agreement (for example, by driving under the influence of alcohol or drugs). If extra insurance, or cover is purchased at the car hire counter the deposit amount will be reduced.



  6. Administration Charges


    • Damage to the car will be charged for by the car hire company after it is dropped off - and will incur a Damage Administration fee on top of the amount deducted from the excess. An Immobilisation Charge is payable in the event of an accident. This is in addition to the amount deducted from the excess and is compulsory. This charge is calculated against the car group and the number of repair days.




Fuel Policy Options



  1. Full to Full

    • When you pick your car up, the fuel tank will be full or partly full. You will leave a deposit to cover the cost of the fuel: the counter staff will block this money on your credit card. Just before you return your car, please replace the fuel you’ve used.At pick-up, the customer will be required to leave a deposit to cover both the excess and the fuel.




Extra Services (Payable at Counter)



  1. One-Way Rentals

    • If you arrange to pick the car up in one location and drop it off in another, the car hire company may charge a one-way fee to cover the cost of returning the car to the original location. Prior notification is required for all one-way rentals. If you drop the car off at a location other than the one originally agreed; you will incur a 'Penalty' from the car hire company.



  2. Outside Office Hours

    • Please contact us if you want to change your pick-up or drop-off to a time when the counter is closed (e.g. because your plans have changed or you’ve been delayed). You can’t do this online, because we would need to check whether the rental company can arrange for someone to be there for you. If they can, there will be a fee for this. The cost of this service will be confirmed to you before your departure date.




  3. Cross-Border and Boundary rules

    • Please note that cross-border travel is not allowed with this car hire company.




  4. Deliveries and Collections

    • If requested in advance, the car hire company may agree to deliver the car at the start of the rental. The cost will be paid to the car hire company on signing the rental agreement. Prior notification is required for a collection service. The cost will be paid to the car hire company on signing the rental agreement. The cost of this service will be confirmed after you have made the booking and we have confirmed with the car company that this would be allowed.



  5. Taxes & Fees

    • Any additional services will be subject to any applicable sales taxes and location fees.




Extra Equipment (Payable at Counter)



  1. Pay local extras equipment

    • Additional extras should be requested at the time of booking, and paid for (directly to the car hire company) at the time of pick-up. Please note that Rentalcarsuae.com cannot guarantee their availability - and that prices are controlled by the car hire company and may be subject to change.



  2. Extra Equipment Conditions

    • Additional extras will be subject to any applicable sales taxes and location taxes. Customers requiring extra equipment may have to leave a deposit at the car hire counter.



  3. Additional Drivers

    • The cost to add an additional driver is AED 85.00 excluding tax, per rental. The car hire company’s age-related charges and restrictions will apply to all additional drivers.




Important Information



  1. Rentalcarsuae.com Important Information

    • To make sure you understand the rules and laws about driving hire cars at home and abroad, it’s essential you read the Terms & Conditions in full before you leave to pick your car up. In particular, please make sure you know what documents and other paperwork you must take with you and what you’ll need to pay for at the car hire counter. If you don’t have everything you need, the car hire company may not let you pick the car up. By making this booking, you are confirming that you have read and accept our Terms & Conditions. When you pick your car up, the car hire company will need you to sign a rental agreement and is required supply of the necessary documents to your Car Rental Provider (e.g. driving license, forms of identification, and payment cards). Please make sure you read it carefully – and if anything is not clear, discuss it with the car hire company before you sign. If you are dissatisfied with any aspect of your rental, it’s very important you discuss this at the time with the car hire company. If you are not satisfied with their response, please visit our Contact Us page and tell us about it. If you have any questions, please don’t hesitate to contact us. You’ll find our opening hours and contact information on the Contact Us page of our website. If you are having any problems with your hire car, please call the car hire company. If you need any other support during you rental, please call Rentalcarsuae.com. Information Regarding Exchange Rates and Fees Please note that Rentalcarsuae.com cannot be held responsible for any fluctuations in exchange rates or any fee your bank or credit card issuer may also charge. So the amount that appears on your credit card statement may differ from the amount you saw when you made your booking. Equally, should we credit your account with any money, we will refund the exact amount initially charged.



  2. Car Hire Company Important Information

    • Accident or Breakdown - In the event of a breakdown, accident or mechanical difficulties, you must call the car hire company immediately. They must give authority for repairs or replacement cars. Please keep copies of all documentation you are asked to complete. This may be needed if you wish to make a claim. For accidents, a police report and an incident report from the car hire counter will be required. Roadside Assistance - Most car hire companies will provide some kind of emergency roadside assistance service, for which you may have to pay extra. When you pick your car up, please make sure you find out where the paperwork is kept. In most cases, it’ll be in the glove box or attached to the sun visor. Lost Keys - If you lose your key(s), you will be charged the cost of replacement. Seatbelt - Whatever country you’re driving in, driver and passengers must wear seatbelts if fitted, wherever they’re sitting in the car. Please be aware that all cars have a non-smoking policy. Fines will apply if this policy is not adhered to. Price Calculation - Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time. Flight Details - If you are arriving by plane, you must inform us of your arrival flight number at least 48 hours before your rental is due to start. If you do not, we cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number. If you have already completed a booking without supplying your flight details, you can add them on our website, using the ‘My Booking / My Account’ section. At pick-up, the customer may choose to take a different car, rather than the one reserved for them. If they do, they may be charged an additional premium, even if the new car is smaller than their original choice. If you are involved in an accident; and the car "Rolls Over" onto the roof; you may be asked to pay an additional fee on top of the excess amount.



  3. Cancellations, No Shows & Amendments

    • Cancellation of Fully Prepaid Bookings:

      • If you cancel 48 hours or more before your rental is due to start, the money you’ve paid will be refunded.

      • If you cancel in the 48 hours period before pick-up, the money you’ve paid will be refunded, minus the cost of a 3 days rental.

      • if you had booked the car for less than 3 days, there won’t be any additional charge, but you won’t receive any refund.

      • If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or to provide a credit card with enough available funds on it, the car hire company may refuse you the car. If that happens:

      • if you call us from the counter, the money you’ve paid will be refunded, minus the cost of a 3 days rental

      • if you do not call us from the counter, you’ll receive no refund.



    • Cancellation of Deposit Bookings:

      • If you cancel 48 hours or more before your rental is due to start, you'll receive a refund of the money you've paid, minus the deposit.

      • If you cancel less than 48 hours in advance, but before your rental is due to start, you'll receive a refund of the money you've paid, minus either the deposit or the cost of a 3 days rental, whichever is greater.

      • If you had booked the car for less than 3 days, there won't be any additional charge, but you won't receive any refund.



    • A ‘No-show’ is when you:

      • wish to cancel but don’t tell us before your rental is due to start, or

      • fail to pick the car up at the arranged time and date, or

      • fail to provide the documentation that’s required to pick the car up, or

      • fail to provide a credit card in the main driver’s name with enough available funds on it.



    • In all of these cases, you’ll receive no refund of the money you’ve paid. The car hire company reserves the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s deposit. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.

    • Amendments (changes to your booking):

      • You can make changes to your booking any time before you’re due to pick the car up. If your pick-up time is at least 48 hours away, the easiest way to do this is to go to ‘Manage booking’ in the top right-hand corner of www.rentalcarsuae.com. If you need to change something when your pick-up time is less than 48 hours away, please call us instead.There is no fee for changing your booking, but any changes you make may affect the rental price.The price is based on the pick-up and drop-off times that you arrange before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused hours or days.