Frequently Asked Questions

Can I freeze my contract?

Yes, you can freeze your contract as long as you want. Contract can be resumed where you left.

Can you tell me about deposits and why they are necessary?

Deposits are necessary to prevent any kind of scam, fraud, fine and to compensate for late returns. Moreover, it’s RTA law for the rental car companies to take advance securities (deposit).

When do I get my deposit back?

We return the deposit amount after 21 working days on the same card which was used while booking the vehicle. To make it faster you can send us a request for an early return at infoamexcars@gmail.com.

How can I rent a car without deposit in Dubai?

You can avoid a security deposit by authorizing charges to your credit card for Salik fees or fines, but this option is not available with a debit card.

Do you offer recovery for an accident?

Yes, contact us on our emergency number: +971 800 22799.

What is Rental Cars UAE Fuel Policy?

You’ll have to return the car with the same level of fuel when receiving the car. Otherwise the company reserves the right to charge 50 AED as a fine.

How long does it take to deliver rental car?

The vehicle delivery takes around 60 to 90 minutes. The delivery is free of cost if you book for one month and above.

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