General FAQs

• How much I will be charged for crossing salik gate?
  You will be charged AED 5 on every salik gate crossing and will be billed at the end of your rental duration.
• What type of vehicle insurance will I receive by default?
  All vehicles are covered by full comprehensive insurance as per the UAE laws. However, a police report must be obtained at time of an accident. If the renter fails to give a valid police report to car provider, all charges incurred will be responsibility of the renter. In case of an accident the customer is required to pay excess liability if CDW is not taken.
• When I will get my security deposit back?
  The security deposit will be released in 21 working days after returning the car on the same card, cheque or UAE bank account.
• What if I exceed allowed kms?
  If you exceed the allowed kms then there will be additional charge of 0.50 AED per kilometer.
• What is the minimum age limit to hire this vehicle?
  The supplier of this vehicle needs the driver to be minimum 21 years of age.
• What documents are required to deliver your vehicle after online booking?

  For Residents

  • 1. Passport
  • 2. Emirates ID
  • 3. UAE Driving License (Minimum 6 months old)
  • 4. Driver should be a minimum of 21 years old

  For Tourists

  • 1. Passport
  • 2. Tourists Visa or Entry Stamp
  • 3. Driving License / International Driver's Permit
  • 4. Driver should be a minimum of 21 years old
• What is the fuel policy?
  You will have to return the vehicle at the same level of fuel at which you received the car. Otherwise, the rental company will charge you for the fuel plus additional administrative fees up to 50 AED.
• Is delivery and pickup free?
  We offer free delivery and pickup of all vehicles anywhere in Dubai. However, if the duration is less than 30 days, you will have to pay for delivery and pickup. There are promotions where you can get free delivery of the vehicle.
• How is the rental duration calculated?
  It is important that vehicle is returned at the same time when it was received on date of return. The customer should inform the rental company if there is any change of plan. There will be additional day charged if the rental car is not returned on time.