Toyota Hiace

Frequently Asked Question

• How much I will be charged for crossing salik gate?
  You will be charged AED 5 on every salik gate crossing and will be billed at the end of your rental duration.
• What type of vehicle insurance will I receive by default?
  Vehicles are covered by full comprehensive insurance as per the UAE laws. However, a police report must be obtained at the time of an accident or in case of damage. If the renter failed to produce a valid police report to Car Provider, all charges incurred will be the responsibility of the client, even if CDW has been taken. No replacement vehicle will be supplied and rental charges will continue until a police report is received along with any other relevant documents. In case of an accident and/or damage, the client is required to pay excess liability if CDW is not taken. A valid Police report is also required. In the event of theft of a rented vehicle, the police must be notified immediately; otherwise cover would be rendered void. Insurance covers use of the vehicle in U.A.E. only, unless prior agreement is given by Car Provider.
• When I will get my security deposit back?
  The security deposit will be released in 21 working days after returning the car on the same card, cheque or UAE bank account.
• What if I exceed allowed kms?
  If you exceed the allowed kms then there will be additional charge of 0.50 AED per kilometer.
• What is the minimum age limit to hire this vehicle?
  The supplier of this vehicle needs the driver to be minimum 21 years of age.
• What documents are required to deliver your vehicle after online booking?

  For Residents

  • 1. Copy of Passport
  • 2. Copy of Resident Visa
  • 3. UAE Driving License (Minimum 6 months old)
  • 4. Credit Card
  • 5. Driver should be minimum 21 years old

  For Tourists

  • 1. Copy of Passport
  • 2. Copy of Tourists Visa
  • 3. US, Canada, Some EU Countries, GCC or International Driver's Permit (For unexempted countries)
  • 4. Credit Card
  • 5. Driver should be minimum 21 years old
• How much does it cost to rent a car in Dubai?
  Cost of car hire in Dubai is 33 AED per day for a small car inclusive of all charges. It could vary depending on the length of rental as some companies provide cheaper rates for long term rental.
• Is it worth renting a car in Dubai?
  Because of long distance between places it is recommended to rent a car as it would save time and make it easier to travel between different locations especially if you want to visit other Emirates.
• Can tourists drive in Dubai?
  Dubai is a very friendly place when it comes to tourists. Anyone who has an international driving license can easily drive and navigate in Dubai without facing any difficulties because of good roads and infrastructure.
• How can I rent a car in UAE?
  It is convenient and easy to rent a car in the UAE by booking online. You just need to confirm the pickup location and rental car company will bring the car at your door. It is better to pay once you have seen the car and satisfied by confirming that it is the same vehicle that you initially booked.