Toyota HiAce

Frequently Asked Questions

• How much I will be charged for crossing salik gate?
  You will be charged AED 5 on every salik gate crossing and will be billed at the end of your rental duration.
• What type of vehicle insurance will I receive by default?
  Vehicles are covered by full comprehensive insurance as per the UAE laws. However, a police report must be obtained at the time of an accident or in case of damage. If the renter failed to produce a valid police report to Car Provider, all charges incurred will be the responsibility of the client, even if CDW has been taken. No replacement vehicle will be supplied and rental charges will continue until a police report is received along with any other relevant documents. In case of an accident and/or damage, the client is required to pay excess liability if CDW is not taken. A valid Police report is also required. In the event of theft of a rented vehicle, the police must be notified immediately; otherwise cover would be rendered void. Insurance covers use of the vehicle in U.A.E. only, unless prior agreement is given by Car Provider.
• When I will get my security deposit back?
  The security deposit will be released 25 days after returning the car through cheque or UAE bank account deposit.
  * this doesn't apply to all provider, for the likes of pre-auth blocking Security Deposit
• What if I exceed allowed kms?
  If you exceed the allowed kms then there will be additional charge of 0.50 AED per kilometer.
• What is the minimum age limit to hire this vehicle?
  The supplier of this vehicle needs the driver to be minimum 21 years of age.
• What documents are required to deliver your vehicle after online booking?

  For Residents

  • 1. Copy of Passport
  • 2. Copy of Resident/Employment Visa
  • 3. UAE Driving License
  • 4. Credit Card

  For Tourists

  • 1. Copy of Passport
  • 2. Copy of Visit Visa
  • 3. US, Canada, EU, GCC or International Driving License
  • 4. Credit Card